Refund & Cancellation Policy

You may cancel your subscription at any time through the respective app, platform, or subscription management system used to purchase the membership.

Cancellation will prevent the applicable future renewal, subject to the cancellation rules of the payment platform.

Cancelling your subscription does not automatically result in a refund for the current or previously paid subscription period.

You can continue to use the service according to the applicable membership terms until the end of the already-paid subscription period, unless your access is terminated earlier for a violation of the Terms & Conditions.

Once a monthly subscription payment has been successfully processed:

No refund will be provided for that already-paid subscription month.

This applies even if the customer:

• Changes their mind
• Cancels immediately after subscribing
• Does not want the membership anymore
• Does not use the service
• Uses the service less than expected
• Does not have enough questions
• Is dissatisfied with an astrology interpretation
• Disagrees with an astrologer's guidance
• Does not receive the outcome they expected
• Expected a different prediction
• Expected a specific relationship, marriage, career or financial result
• Does not use the available daily chat allowance
• Is unavailable to use the service
• Forgot to cancel the subscription before renewal
• Purchases the membership by mistake, except where required by applicable law or the relevant payment platform's mandatory refund rules

The AstroTigya Astrologer Chat Membership is a digital service.

Once the customer has accessed or used the service, the service is considered to have been provided.

Therefore:

If the customer sends even ONE message to an astrologer, no refund will be provided.

This applies regardless of the length of the conversation.

For example:

• 1 message → No refund
• 2 messages → No refund
• 5 minutes of chat → No refund
• A single question → No refund
• A longer conversation → No refund

The purpose of this rule is to ensure that customers cannot use a personalized digital service and subsequently request a refund after receiving part of the service.

If a customer has purchased the membership but has not used the service at all and has not sent even a single message, they may contact AstroTigya to request cancellation/refund consideration.

However, eligibility is subject to:

• The applicable subscription/payment platform rules
• Whether the service has otherwise been provided or accessed
• Any applicable legal requirements

A refund is not automatic merely because the customer did not use the service.

Customers should contact support as soon as possible if they believe they qualify for an unused-service refund.

Once the customer has used the service, AstroTigya will not provide:

• Partial refunds
• Pro-rated refunds
• Per-minute refunds
• Per-day refunds
• Refunds for unused chat time
• Refunds for unused membership days
• Refunds for unused calculations
• Refunds for unused Kundli services
• Refunds for unused astrology features

Unused service time or unused features have no cash value and cannot be converted into a refund.

If the membership automatically renews and the customer does not cancel before the applicable renewal date, the renewal payment may be charged according to the subscription terms.

No refund will ordinarily be provided for a renewed subscription after the renewed service has been used.

Customers are responsible for managing their subscription and cancelling it through the relevant app or subscription platform before the next billing date if they do not wish to continue.

AstroTigya may consider a refund where the customer has paid for the service but AstroTigya fails to provide the purchased service at all, subject to verification.

Examples may include a genuine technical or service-delivery failure that prevents the customer from receiving the purchased membership.

This does not apply where the customer simply chooses not to use the service.

Astrology is a traditional guidance service and does not guarantee specific outcomes.

Refunds will not be provided because:

• A prediction did not come true
• An expected event did not happen
• A relationship did not develop as expected
• A partner did not return
• Marriage did not happen within an expected period
• A job was not obtained
• A business did not grow
• A financial outcome was different from expectations
• The customer disagrees with an astrologer's interpretation
• The customer expected a different answer

If a customer's membership is suspended or permanently cancelled because of:

• Abusive language
• Foul language
• Threats
• Harassment
• Sexually explicit communication
• Hate speech
• Personal attacks
• Fraud
• Misuse of the service
• Any other violation of the Terms & Conditions

No refund will be provided, including where the customer has remaining membership time.

Where a customer believes they qualify for an eligible refund, they must contact AstroTigya support through the official contact method provided on the Contact Us page.

The customer may be required to provide:

• Name
• Registered email/mobile number
• Order or transaction information
• Date of purchase
• Reason for the refund request

AstroTigya may verify whether the service was accessed or used before processing any eligible refund.

Where a refund is approved, it will normally be returned through the applicable payment method or payment platform, subject to its processing timelines.

Processing times may vary depending on the payment provider, bank or app store.

Customers are encouraged to contact AstroTigya support before initiating a payment dispute or chargeback.

Unauthorized, fraudulent or abusive chargeback activity may be investigated and handled in accordance with applicable laws and payment-provider rules.

AstroTigya may update this Refund & Cancellation Policy from time to time.

The latest version published on the website will apply to purchases made after the effective date of the updated policy.

For questions regarding cancellation or refund eligibility, contact AstroTigya through the Contact Us page.