Privacy Policy

When you purchase or use our services, we may collect information such as:

Personal Information

• Full name
• Email address
• Mobile/WhatsApp number
• Account or membership information

Birth & Astrology Information

To provide personalized astrology services, you may provide:

• Date of birth
• Exact or approximate birth time
• Birthplace
• Kundli-related information
• Rashi
• Nakshatra
• Other astrology-related information

Questions and Conversation Information

When you communicate with an astrologer, you may voluntarily provide information about:

• Love and relationships
• Marriage
• Career
• Business
• Family
• Personal circumstances
• Other questions or concerns you choose to discuss

Please avoid sharing sensitive information that is not necessary for your consultation.

Payment Information

Payments are processed through third-party payment providers.

AstroTigya may receive information such as:

• Payment status
• Transaction/reference ID
• Payment date
• Amount paid
• Subscription status

We do not need to directly store your complete card, banking or payment credentials when these are processed by the applicable payment provider.

We may use your information to:

• Create or prepare your Kundli
• Provide personalized astrology guidance
• Facilitate astrologer chat
• Understand your questions and situation
• Provide relevant astrology calculations
• Provide personalized recommendations
• Manage your membership
• Process and verify payments
• Provide customer support
• Communicate with you about your membership
• Maintain service and transaction records
• Prevent fraud, misuse and abuse
• Improve our services and website

Information you voluntarily provide during a consultation may be used by the astrologer to understand your situation and provide relevant guidance.

Your conversations with astrologers may contain personal information because astrology consultations can involve personal topics.

AstroTigya uses such information for the purpose of providing the service, supporting the consultation and maintaining appropriate service records.

You should only provide information that you are comfortable sharing.

AstroTigya does not require customers to disclose unnecessary sensitive personal information.

AstroTigya may use artificial intelligence and third-party technology services to support certain operational activities, such as:

• Preparing or organizing information
• Generating or assisting with content
• Processing customer-provided information
• Supporting audio/video content
• Improving service workflows

Where third-party technology is used, information may be processed by those providers according to their applicable privacy policies and terms.

AstroTigya takes reasonable steps to use such technology only for legitimate service and operational purposes.

AstroTigya provides personal chat support with astrologers.

Information you provide during a consultation may be accessible to the astrologer or authorized personnel where necessary to provide the service.

Astrologers and authorized personnel are expected to handle customer information appropriately and only use it for legitimate service-related purposes.

Our website may use cookies, analytics tools or similar technologies to:

• Keep the website functioning
• Remember preferences
• Understand website usage
• Improve user experience
• Measure website performance
• Support marketing and advertising activities where applicable

You may be able to control cookies through your browser settings.

Some website functionality may be affected if certain cookies are disabled.

AstroTigya may work with third-party providers for services such as:

• Payment processing
• Website hosting
• Database/storage
• Customer communication
• Analytics
• AI-assisted technology
• Email or messaging
• Authentication
• Technical infrastructure

These providers may process information necessary to perform their services.

We do not sell your personal information to third parties.

When you make a payment, your payment may be processed by a third-party payment provider.

The payment provider may independently collect and process payment information according to its own privacy policy and terms.

AstroTigya may retain transaction-related information necessary to verify payments, manage memberships, handle refunds and maintain business records.

We may share information when reasonably necessary to:

• Provide the purchased service
• Process payments
• Provide technical infrastructure
• Provide customer support
• Operate AI-assisted features
• Prevent fraud or misuse
• Comply with applicable legal requirements
• Protect our rights, users or services

We do not sell customer personal information.

AstroTigya takes reasonable measures to protect customer information against unauthorized access, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

Customers should avoid sending passwords, payment credentials, government identification numbers or other highly sensitive information through ordinary chat unless specifically required through an appropriate secure process.

Our services are not intentionally designed to collect personal information from children.

If you are under the applicable legal age in your jurisdiction, you should use the service only with appropriate parental or guardian involvement where required.

If we become aware that personal information has been collected from a child in circumstances where it should not have been, we may take appropriate steps to delete it.

We may retain personal information for as long as reasonably necessary to:

• Provide the service
• Maintain membership records
• Handle customer support
• Maintain transaction records
• Resolve disputes
• Prevent fraud or misuse
• Meet applicable legal, accounting or regulatory requirements

When information is no longer reasonably required, it may be deleted or anonymized where appropriate.

Depending on applicable law, you may have rights regarding your personal information, which may include requesting:

• Access to certain personal information
• Correction of inaccurate information
• Deletion of certain information
• Information about how your information is processed

Requests can be made through our Contact Us page.

Some information may need to be retained where required for legitimate business, legal, security or transaction purposes.

If you provide your contact information, AstroTigya may use it to communicate with you about:

• Your membership
• Orders
• Service updates
• Important account information
• Customer support

Where applicable, promotional communications may include an option to unsubscribe or opt out.

Service-related communications may still be sent when necessary to provide your membership or respond to your requests.

Our website may contain links or integrations to third-party websites and services.

AstroTigya is not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of any third-party service before providing information to it.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised effective date.

If you have questions about this Privacy Policy, your personal information or a privacy-related request, contact us through the Contact Us page.